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TECH SUPPORT CONTACTS
Select your preferred method of contacting our Technical Support team.
If you wish to speak to a member of our technical support team, please refer to the contact numbers listed below.
When you contact our technical department after business hours, or when the lines are busy, you will be redirected to our "phone back" service. Please clearly provide your details including your name, telephone number with area code, time zone (if outside Australia), and a brief description of your product and the problem you are experiencing. One of our Support Technicians will call you back at the earliest possible opportunity.
Please note:
We cannot return calls to a number from a mobile/cell phone within Australia and United States, whereas
anywhere within Europe we are able to.
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UNITED STATES | |
Swann Communications USA Inc.
10612 Shoemaker Avenue
Building A
Santa Fe Springs CA 90670
AS OF NOVEMBER 1 2008
Our New Adress Is:
Swann Communications USA Inc.
12636 Clark Street
Santa Fe Springs 90670
Our contact numbers will remain the same:
| Telephone: |
1-800-627-2799 |
Email: tech@swann.com.au
Please note that this number is a free call to Swann head office, Melbourne Australia. The Time Zone in Melbourne is GMT +10hours.
Approximate times are shown below. Please remember to subtract an extra hour in daylight saving time. Daylight saving time in Melbourne Australia runs from the last Sunday in October until the last Sunday
in March. |
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AUSTRALIA | |
Swann Communications Pty Ltd
Building 4, 650 Church St
Richmond VIC 3121
Facsimile: (03) 9421 3688 |
Australia
Telephone: 1300 13 8324
Mon 9am-5pm Aus ET
Tues-Fri 1am-5pm Aus ET
Sat 1am-9am Aus ET |
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NEW ZEALAND | |
New Zealand
Telephone: 0800 479 266 |
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UK | |
| Telephone: 0203 027 0979
Mon-Fri, 8am - 6pm London time
Saturday, 9am - 5pm
Email (All Products): uksupport@swannsecurity.com |
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EUROPE | |
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Ireland
Telephone: 01 5245007
Monday - Friday, 8am - 6pm
Saturday, 9am - 5pm
France
Telephone: 01 57 32 33 77
Monday - Friday, 10am - 7pm GMT
Sweden
Telephone: 08 517 615 58
Monday - Friday, 10am -7pm GMT
Denmark
Telephone: 4368 2014
Monday - Friday, 10am -7pm GMT
Norway
Telephone: 241 59 790
Monday - Friday, 10am -7pm GMT
Italy
Telephone: 29 1483213
Monday - Friday, 10am -7pm GMT
Netherlands
Telephone: 02 02 061391
Monday - Friday, 10am -7pm GMT
Germany
Telephone: 06 95 1709592
Monday - Friday, 10am -7pm GMT
Spain
Telephone: 912 754 778
Monday - Friday, 10am -7pm GMT Email (All Products): swannsupport@unlimited.com |
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*There might be slight seasonal variations in hours
| US TIME |
MELBOURNE TIME |
| Pacific Daylight Time (PDT) |
+18 hours |
| Mountain Daylight Time (MDT) |
+17 hours |
| Central Daylight Time (CDT) |
+16 hours |
| Eastern Daylight Time |
+15 hours |
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If you are unsure, you can look up the current Melbourne Time on
The World Time Server. |
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